Udemy - Customer Success Fundamentals - CSM Skills and Strategy

Customer Success Fundamentals: CSM Skills & Strategy

https://WebToolTip.com

Published 8/2026
Created by Lois Egbom
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Beginner | Genre: eLearning | Language: English | Duration: 16 Lectures ( 1h 40m ) | Size: 963.2 MB

Learn the CSM role, customer journey, adoption, retention, health scores, churn risk, and customer success strategy.

What you'll learn
⚡ Define Customer Success and explain how it supports customer outcomes, retention, renewals, and long-term business growth.
⚡ Understand the Customer Success Manager role, including onboarding, adoption, relationship management, risk, and renewal support.
⚡ Differentiate Customer Success from customer support, sales, account management, and Customer Experience across the customer journey.
⚡ Use core Customer Success concepts and metrics to evaluate adoption, customer health, value, churn risk, and customer progress.

Requirements
❗ No prior Customer Success experience is required. This beginner-friendly course starts with the fundamentals and uses practical business examples.