Udemy - ITSM v4 to v5 Foundation Bridge Certification Course

ITSM v4 to v5 Foundation Bridge Certification Course

https://WebToolTip.com

Published 4/2026
Created by Santhosh S, Kavitha Kavitha
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English | Duration: 27 Lectures ( 3h 18m ) | Size: 2 GB

Master ITSM v5 updates, DPSM, AI governance and pass the Foundation Bridge exam with focused preparation

What you'll learn
✓ Understand the key differences between ITSM 4 and ITSM v5, including new concepts and structural changes
✓ Explain Digital Product and Service Management (DPSM) and the eight-stage product and service lifecycle
✓ Identify and apply the ITSM v5 AI Capability Model (6C framework) in service management scenarios
✓ Understand experience management across customer, user, and employee interactions in ITSM v5
✓ Recognise changes to the ITSM Value System, terminology, and management practice structure
✓ Prepare effectively for the ITSM Foundation Bridge exam using scenario-based question strategies

Requirements
● A valid ITSM 4 certification (Foundation or higher)
● Basic understanding of IT service management concepts from ITSM 4
● Interest in updating your knowledge to ITSM Version 5
● No additional tools, software, or prior AI knowledge required