Udemy - Customer Success - How to Reduce Churn and Build Retention

Customer Success: How to Reduce Churn and Build Retention

https://WebToolTip.com

Published 1/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 22m | Size: 1.12 GB

Master SaaS retention: Build a 30-Day Playbook, reduce churn fast, and move from reactive support to a proactive CSM rol

What you'll learn
Transition from reactive "problem solver" to proactive "revenue driver" by mastering the Economics of Success and key retention metrics like NRR and GRR.
Build a 1-Page Success Plan and a 90-day value roadmap to align product features with your client’s specific business outcomes and "wins."
Master "Power Mapping" to identify Executive Sponsors and deliver high-impact Executive Business Reviews (EBRs) that prove ROI to the C-Suite.
Identify "silent churn" indicators and use a tactical 90-day renewal playbook to handle budget objections and secure long-term contract renewals.

Requirements
No prior experience in Customer Success is required. This course is designed to be accessible for beginners. You only need basic business communication skills and a willingness to move from a reactive to a strategic mindset. All templates (Success Plan, Power Map, EBR) are provided within the course.