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Udemy - The Art of the Save - Proven Tactics to Winback Clients

Category: Other
Type: Tutorials
Language: English
Total Size: 480.7 MB
Uploaded By: freecoursewb
Downloads: 36294
Last checked: Dec. 9th '25
Date uploaded: Dec. 9th '25
Seeders: 29390
Leechers: 9906
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The Art of the Save: Proven Tactics to Winback Clients

https://WebToolTip.com

Published 11/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 34m | Size: 480 MB

Turning "I Want to Cancel" into "Let's Stay" Using Advanced Emotional Intelligence.

What you'll learn
To equip account managers, freelancers, and customer success teams with the emotional intelligence (EQ) and negotiation frameworks
Learn how to to de-escalate cancellation requests, uncover root causes, and re-secure business relationships without being pushy.
Learn how to override the "panic response" when receiving a cancellation notice and use specific active listening techniques to lower a client’s defenses
Utilize Socratic questioning and the "Iceberg Theory" to dig past surface-level excuses (like "it's too expensive") to identify the actual hidden reasons
Implement the step-by-step R.E.A.L. method (Regulate, Empathize, Ask, Lead) to pivot a conversation
Construct and pitch strategic alternatives to cancellation—including "downsells," service pauses, and 30-day "prove it" plans

Requirements
No prerequisites, Expert to Beginners are welcomed to learn new knowledge
No Prior "Sales" Experience Needed