Udemy - Mystery Shopping - What Brands Miss, Shoppers Catch
Mystery Shopping: What Brands Miss, Shoppers Catch
https://WebToolTip.com
Published 8/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 5m | Size: 2.66 GB
Master the art of evaluating businesses through real customer experiences and structured feedback.
What you'll learn
Understand the fundamentals of mystery shopping and its role in measuring customer experience.
Learn how to plan, conduct, and report mystery shopping assignments effectively.
Gain practical skills to evaluate businesses using structured observation and feedback techniques.
Discover how companies use mystery shopping insights to improve service quality and customer satisfaction.
Develop professional strategies to succeed as a mystery shopper and work with leading research firms.
Requirements
No prior experience in mystery shopping is required – this course is beginner-friendly.
Basic observation and note-taking skills will be helpful.
Access to a computer or smartphone with internet connection to complete assignments and submit reports.
A willingness to learn, practice, and pay attention to small details.
Access to bank account to collect payments for Mystery Shopping